Just as I finished my conversation today with Robin Dreeke, head of the FBI‘s elite behavioral analysis program, I received a tweet from IDEO with the message “they think we are in the creativity business, well I think we are more in the confidence business’. Ironically, my dialogue with Robin focused on the essence of great communication; and what seems to always be common with the best communicators is an air of confidence that’s contagious and highly persuasive.
In his book, It’s not all about ‘Me,’ Robin distills his 15 years of experience with the FBI’s counterintelligencedivision into 10 simple techniques that will challenge you to rethink how your approach even the simplest of conversations. Think for a moment to the last conversation you had with someone who made you feel worthy? Chances are, they truly cared about your wellbeing, and perhaps more importantly, they were likely practicing Robin’s validation technique. Here’s how it works: