Change is both challenging and empowering – the trick is in the balance of that tension. Personally, I am a huge advocate of new, better and different; and I would argue that most consumers are unimpressed by brands who lack ingenuity and imagination. As leaders, we have to have the foresight and courage to see a better future and ask, why not? It’s our overarching objective to help improve the lives of our customer; but what many of us fail to see is the complexity that our ideas might bring to our other consumer – our employee. The vast majority of organizational change initiatives fail, not because there’s a shortage of ideas, but more because they exclude the input from those on the front lines. Fortunately, that’s where Brian Klapper’s work begins. In The Q-Loop, Brian decodes the process of unlocking your organization’s collective intelligence and it starts with this conversation —-
