Building Partnerships for Learning

Chip Bell

with Chip Bell

Founder of The Chip Bell Group

Building Partnerships for Learning

Building Partnerships for Learning 899 1200 33Voices

33voices interviews Chip Bell, a customer loyalty consultant and keynote speaker.

The Era of The Customer

If you purchased anything from Zappos or it’s parent company this Holiday season, you certainly experienced the new standard of excellence in customer service.  Not only did you get FREE shipping both ways and a 365 day return policy; I’m willing to bet that the experience made you a happier person.  Under the inspirational leadership of Tony Hsieh, Zappos continues to pioneer the customer service business model.  By using “happiness” as its framework, they’ve mastered the art of aligning passion, profit and purpose.  In his latest book – Wired and Dangerous, customer service maven Chip Bell decodes the new customer paradigm and illustrates how you too, can deliver happiness — Listen.