33voices interviews Chip Bell, a customer loyalty consultant and keynote speaker.
The Era of The Customer
If you purchased anything from Zappos or it’s parent company Amazon.com this Holiday season, you certainly experienced the new standard of excellence in customer service. Not only did you get FREE shipping both ways and a 365 day return policy; I’m willing to bet that the experience made you a happier person. Under the inspirational leadership of Tony Hsieh, Zappos continues to pioneer the customer service business model. By using “happiness” as its framework, they’ve mastered the art of aligning passion, profit and purpose. In his latest book – Wired and Dangerous, customer service maven Chip Bell decodes the new customer paradigm and illustrates how you too, can deliver happiness — Listen.